EINSTEIN BOT STRUCTURE
The main intention of creating bot in our project is to improve customer service through AI-powered NLP and NLU chatbot. And to minimize the efforts of sales agents who were attending each and every customer’s chat request. So now we don’t need Sa’s 24/7 to solve customer queries. The bot provides services like renewal process, to report issues, information management, schedule meetings, answer FAQs, Customer Identification and Authentication etc.