Salesforce Consulting And Implementation Services

Salesforce Consulting Services

Salesforce Consultation

Our consultation Services help your organization to build tailor-made CRM strategies for your business. Our consulting services help to map your business processes using Salesforce technologies and integrating the core CRM with third-party applications.We define what you would like to accomplish with your Salesforce goals.

Our consulting services help us to be cognizant of your business processes and plan the use of Salesforce services to address them to improve your business.

Our Salesforce-certified professional consultants will provideprocess assessments,roadmaps, process frameworks, packaging consultation, strategy building and project plans. Our Salesforce consulting team functionsto deploy the right Salesforce Solutions to boost productivity.

Implementation & Support

Salesforce® CRM Implementation Services

Our services cover the entire lifecycle right from consulting and assessment,Business process mapping,requirement analysis, design overview and architecting design,development, configuration, customization to implementation,deployment, and support. Salesforce implementation services also includes data migration, data cleaning, process re-engineering, adding customized features, data cleanup, data management, data analytics and integration with other systems..

TECHILAN implementation team provide customized Salesforce implementation services to new or existing Salesforce implementations.

We cater to our global engagements through world-class delivery center with certified and skilled resources. We have strong experience in delivering business enabling solutions on core Salesforce clouds namely - Sales cloud, Service cloud,Marketing cloud,Commerce cloud, Revenue cloud &Experience cloud.

Our Salesforce Implementation Services Include

Business process mapping and Strategy Planning

TECHILAN details the steps about the business processes after a careful analysis of your business structure, process flows and requirements. Weprovide custom Salesforce solutions in line with your company’s requirements.We show the “who,” “what,” “when,” “where” and “how” for these steps and help to analyze the ‘why’ for further optimization and growth.

Requirements Gathering and Gap Analysis

TECHILAN takes effort to account for the needs of customers, their users, the internal stakeholders within your own company, and your key suppliers and collect the top-level requirements from all relevant stakeholders. TECHILAN organizes the input from the requirements elicitation process and makes sure all stakeholders and team members have a common understanding of what we are trying to build. TECHILAN will look to make the best use of your existing resources and where necessary make recommendations for change.

Cloud Configuration & Customized implementation

Configuring all the functionalities of Salesforce CRM cloud for your business. Salesforce configuration is all that are present as out of the box that you can do inside the CRM system.

Some Clients require only specific customized Salesforce services apart from OOB salesforce functionality which meets their business vision. TECHILAN provides customized implementation to leverage these specific tools, custom development, and coding to add robust features to your CRM platform. These features can be integrated with your business to have a scalable impact.

Design overview and architecting design

Our architects design far scalable data models for our customer requirements. We architect design to build more flexible connections between systems, support processes that exists across systems, and enable an integrated system to provide real-time updates to one another. Our design helps to organize the dimensions of your project in a streamlined way.Every step in the design process should be focused on the most desirable outcome that adds real value for your business and customers.

Data Migration

Salesforce is a powerful cloud-based environment that imparts reliable security, customization, and the potential for fast application development.So, for better data management, it is necessary to move system data from one platform to another. We offer complete data migration in between platforms ensuring integrity and back-up security of the data during transfer. Our data migration demonstrates following characteristics namely Complete, Relevant, Accurate, Accessible and Reliable data. Our experts have the Knowledge of Salesforce database management systems and connecting technologies.


Create a more engaged customer and employee experience with third-party data integrations by using Salesforce to seamlessly connectto other enterprise software. With Salesforce Platform you can bring together disparate systems — data that lives in different external systems like ERP – Oracle -NetSuite, Supply Chain, HR, or on-premises software like SAP, Oracle, and Microsoft — to build a unified view of your customer.

Our robust tools and powerful APIs will reduce integration time toseamlessly integrate different systems.Increase productivity and efficiency across your enterprise by connecting your apps, your people, and your digital HQ with TECHILAN’s Salesforce Integration.

By integrating Salesforce with other applications, organizations can now tap to vast resources and provide them with much greater operational visibility. Stay connected to your customers by integrating Salesforce Customer 360 to any data or system delivering truly personalized, connected customer experiences.

Deployment and Post Implementation support

TECHILAN‘s Release management provides a framework to control when and where changes are promoted from one Salesforce organization to another. Post implementation support for smooth transitioningof Salesforce services post deployment is ensured by TECHILAN.

TECHILAN’s post implementation plan responds to user feedback and resolving change requests, upgradations frequently. Post-Salesforce implementation, the focus shifts from the technology to making end-users comfortable and addressing their further needs and requests.

Training and drive adoption

Once we launch Salesforce project successfully for the customer’s requirements, proper automation, and customization, the next big challenge is customer onboarding & Salesforce training. To ensure users leverage the software to the fullest, we provide effective training and encourage adoption. Salesforce user training manual will be delivered by our in-house training specialist to provide maximum employee engagement, real-time training within Salesforce, thereby increasing productivity and engagement

Quality Assurance

At TECHILAN we provide salesforce quality assurance with Salesforce testing services. Combining Salesforce QA experience with automation experience in Salesforce implementation services is a key success factor for deliverability of the highest quality product. At TECHILAN, our team also provides clients with quality assurance (Salesforce QA) through Salesforce testing. We also use automation testing engineers for automating the testing process for high performance and quality product delivery. Our in-depth knowledge in Salesforce technology and use of the finest testing automation tools by our testing team guarantee robust testing which result in high quality deliverables.

Expert Connect

We provide expert connect with our team of trusted advisors to tackle complex business challenges with technical solutions and bring the best use of Salesforce to the customer.Turbocharge your digital cloud transformation with our Salesforce Expertise. Connect with us for expert consultation. With expertise in Salesforce implementation, testing &DevOps, and multiple implementations, we can help you hire & engage with the right talent.

Managed Services

TECHILAN is an emerging CRM provider for businesses looking to configure and deploy salesforce multi-cloud solutions that enable high performance by Optimizing and innovatively applying latest methodologies and tools that simplify and accelerate complex Salesforce CRM Implementations. Our salesforce managed services will help you manage and evolve your Salesforce platform to make sure that you get the most out of it. Our certified Salesforce consultants become a part of your team, consulting you on increasing ROI and offering proactive Salesforce CRM support resulting in upscaling your commitment to customers. We help clients on their Salesforce post-implementation needs, such as, Salesforce enhancements, support, and continuous improvement with Salesforce’s new features.

Frequently Asked Questions

Salesforce customization refers to custom software development and coding to add robust features or any feature or functions which are not available as a part of application and the application needs to extend in your CRM platform. These features can be integrated with your business to have a scalable impact. Usually, these are the actions that extend the functionality of your CRM, expanding the scope of your business tasks.

Many companies have both cloud-based and on-premises applications. Like all major web services, Salesforce has a robust API for Salesforce integration with third-party application systems. The Salesforce CRM platform is built to work with other applications to provide a seamless back-end experience that allows you to run your organization smoothly.

Keeping the customers in mind, the Salesforce CRM is designed to empower businesses and help them address the concerns of customers. With better solutions, it helps in providing value to the customers. Salesforce helps in increasing revenue and minimizing the cost of your investment. Investing in Salesforce CRM will not only enable your business to connect with customers better but also help in the faster growth of your business.

Salesforce Console apps are a tab-based workspace suited for fast-paced work environments. Manage multiple records on a single screen and reduce time spent clicking and scrolling to quickly find, update, and create records. You can embed multiple apps and components on single screen which provides reps with a single window view of different object, app information.